Incidents | Phonic Incidents reported on status page for Phonic https://status.phonic.co/ https://d1lppblt9t2x15.cloudfront.net/logos/41367731c012ea05b07af981df6e36ff.png Incidents | Phonic https://status.phonic.co/ en End to End Calling Integration Tests recovered https://status.phonic.co/ Sun, 11 Jan 2026 06:31:57 +0000 https://status.phonic.co/#84f6970a81ef861738b45e673658246e0022c83343b2b7df664d48220ad6ae2f End to End Calling Integration Tests recovered End to End Calling Integration Tests went down https://status.phonic.co/ Sun, 11 Jan 2026 06:02:12 +0000 https://status.phonic.co/#84f6970a81ef861738b45e673658246e0022c83343b2b7df664d48220ad6ae2f End to End Calling Integration Tests went down End to End Calling Integration Tests recovered https://status.phonic.co/ Sun, 11 Jan 2026 00:31:49 +0000 https://status.phonic.co/#04c4dd4962b88d583663c76e62c804038b4c96a26eb2facac8eecc50c7112c60 End to End Calling Integration Tests recovered End to End Calling Integration Tests went down https://status.phonic.co/ Sun, 11 Jan 2026 00:02:11 +0000 https://status.phonic.co/#04c4dd4962b88d583663c76e62c804038b4c96a26eb2facac8eecc50c7112c60 End to End Calling Integration Tests went down Model Server recovered https://status.phonic.co/ Wed, 07 Jan 2026 14:27:11 +0000 https://status.phonic.co/#b442d99175f4ee8b19d53166b4538ac6c87f18b8c6e9caeb3246556f0076aafc Model Server recovered Model Server went down https://status.phonic.co/ Wed, 07 Jan 2026 14:26:43 +0000 https://status.phonic.co/#b442d99175f4ee8b19d53166b4538ac6c87f18b8c6e9caeb3246556f0076aafc Model Server went down Model Server recovered https://status.phonic.co/ Wed, 07 Jan 2026 02:43:44 +0000 https://status.phonic.co/#7de8aec0b0e677b6a4934378abb3d5d351ff411290e1bee6eafc259264ed2780 Model Server recovered Model Server went down https://status.phonic.co/ Wed, 07 Jan 2026 02:42:45 +0000 https://status.phonic.co/#7de8aec0b0e677b6a4934378abb3d5d351ff411290e1bee6eafc259264ed2780 Model Server went down Model Server recovered https://status.phonic.co/ Wed, 07 Jan 2026 02:38:40 +0000 https://status.phonic.co/#41e9b2ecdba4b806e9292ed1829b3acfb3d358a5e9e0f3431b79655bf9dd1331 Model Server recovered Model Server went down https://status.phonic.co/ Wed, 07 Jan 2026 02:37:41 +0000 https://status.phonic.co/#41e9b2ecdba4b806e9292ed1829b3acfb3d358a5e9e0f3431b79655bf9dd1331 Model Server went down Model Server recovered https://status.phonic.co/ Mon, 05 Jan 2026 18:51:09 +0000 https://status.phonic.co/#e1abb59241e088653133b3d89165bb94e793a40a2b4e703b8e2f9feb36a3c718 Model Server recovered Model Server went down https://status.phonic.co/ Mon, 05 Jan 2026 18:49:40 +0000 https://status.phonic.co/#e1abb59241e088653133b3d89165bb94e793a40a2b4e703b8e2f9feb36a3c718 Model Server went down End to End Calling Integration Tests recovered https://status.phonic.co/ Sat, 20 Dec 2025 18:01:41 +0000 https://status.phonic.co/#be40bb2872d653b1fd4a734a9d6221b7b74ded35d629b10444ef8ac6e98392e0 End to End Calling Integration Tests recovered Model Server recovered https://status.phonic.co/ Sat, 20 Dec 2025 17:32:54 +0000 https://status.phonic.co/#b3e3e77c9ccd51c53f62cad53d72453e11624dcc9bb4b1665c6f3213336fa43d Model Server recovered End to End Calling Integration Tests went down https://status.phonic.co/ Sat, 20 Dec 2025 17:32:31 +0000 https://status.phonic.co/#be40bb2872d653b1fd4a734a9d6221b7b74ded35d629b10444ef8ac6e98392e0 End to End Calling Integration Tests went down Model Server went down https://status.phonic.co/ Sat, 20 Dec 2025 17:31:49 +0000 https://status.phonic.co/#b3e3e77c9ccd51c53f62cad53d72453e11624dcc9bb4b1665c6f3213336fa43d Model Server went down Model Server recovered https://status.phonic.co/ Sat, 20 Dec 2025 17:30:18 +0000 https://status.phonic.co/#a12955d38a63d6e52d73fc26b3404ce518982b7c49de14563de01121567b4f2b Model Server recovered Model Server went down https://status.phonic.co/ Sat, 20 Dec 2025 17:29:36 +0000 https://status.phonic.co/#a12955d38a63d6e52d73fc26b3404ce518982b7c49de14563de01121567b4f2b Model Server went down Model Server recovered https://status.phonic.co/ Mon, 15 Dec 2025 20:02:56 +0000 https://status.phonic.co/#eea9bd93f0370d10857c26508d9c9379a7ea97fc8d664b47b7249d7d9eedae4d Model Server recovered Model Server went down https://status.phonic.co/ Mon, 15 Dec 2025 20:01:41 +0000 https://status.phonic.co/#eea9bd93f0370d10857c26508d9c9379a7ea97fc8d664b47b7249d7d9eedae4d Model Server went down Model Server recovered https://status.phonic.co/ Mon, 15 Dec 2025 19:57:44 +0000 https://status.phonic.co/#01b54d22511c938133fe4b90d1b1b479240dfe01941b2da1c8be21af37592334 Model Server recovered Model Server went down https://status.phonic.co/ Mon, 15 Dec 2025 19:56:46 +0000 https://status.phonic.co/#01b54d22511c938133fe4b90d1b1b479240dfe01941b2da1c8be21af37592334 Model Server went down API Server recovered https://status.phonic.co/ Fri, 12 Dec 2025 21:30:45 +0000 https://status.phonic.co/#d8adc0c710a5ba371d7f3f1405b5b2cfad8461981925b089d18b1a234a36e380 API Server recovered API Server went down https://status.phonic.co/ Fri, 12 Dec 2025 21:26:10 +0000 https://status.phonic.co/#d8adc0c710a5ba371d7f3f1405b5b2cfad8461981925b089d18b1a234a36e380 API Server went down Model Server recovered https://status.phonic.co/ Thu, 20 Nov 2025 02:56:09 +0000 https://status.phonic.co/#39ecca0397ebbdfc3350ba03e7e4f8fb71a976b396fbbd85e620fd43e0e51ecc Model Server recovered Model Server went down https://status.phonic.co/ Thu, 20 Nov 2025 02:55:38 +0000 https://status.phonic.co/#39ecca0397ebbdfc3350ba03e7e4f8fb71a976b396fbbd85e620fd43e0e51ecc Model Server went down Model Server recovered https://status.phonic.co/ Thu, 20 Nov 2025 01:32:08 +0000 https://status.phonic.co/#d428f8de5143c954fa3ebb8b239339d5bb624d0878264aabe724e8df49a21899 Model Server recovered Model Server went down https://status.phonic.co/ Thu, 20 Nov 2025 01:30:39 +0000 https://status.phonic.co/#d428f8de5143c954fa3ebb8b239339d5bb624d0878264aabe724e8df49a21899 Model Server went down API Server recovered https://status.phonic.co/ Fri, 31 Oct 2025 06:34:19 +0000 https://status.phonic.co/#ff87a43fc0d4c5edc5665503739a86254b0b22226ad5f5b94f277ef28a9146be API Server recovered API Server went down https://status.phonic.co/ Fri, 31 Oct 2025 06:24:18 +0000 https://status.phonic.co/#ff87a43fc0d4c5edc5665503739a86254b0b22226ad5f5b94f277ef28a9146be API Server went down Model Server recovered https://status.phonic.co/ Fri, 24 Oct 2025 20:46:52 +0000 https://status.phonic.co/#1be5055a273c6fbaf5fb8651cd5b16e97b13d61682c48e5d71ee56ea72360271 Model Server recovered Model Server went down https://status.phonic.co/ Fri, 24 Oct 2025 20:45:32 +0000 https://status.phonic.co/#1be5055a273c6fbaf5fb8651cd5b16e97b13d61682c48e5d71ee56ea72360271 Model Server went down AWS Outage https://status.phonic.co/incident/747503 Mon, 20 Oct 2025 10:34:00 -0000 https://status.phonic.co/incident/747503#39dfceebeade3223cfb2bd958e1a8e4f2644284abcf2a3a4524e184129ed2eec Our engineering team has resolved all issues related to the AWS outage. AWS Outage https://status.phonic.co/incident/747503 Mon, 20 Oct 2025 10:34:00 -0000 https://status.phonic.co/incident/747503#39dfceebeade3223cfb2bd958e1a8e4f2644284abcf2a3a4524e184129ed2eec Our engineering team has resolved all issues related to the AWS outage. Model Server recovered https://status.phonic.co/ Mon, 20 Oct 2025 09:19:20 +0000 https://status.phonic.co/#4e61c50d0c0903f529e3e1ac8055c32a4125c406575a8a0d2a4ec4c47d434706 Model Server recovered Model Server went down https://status.phonic.co/ Mon, 20 Oct 2025 07:39:10 +0000 https://status.phonic.co/#4e61c50d0c0903f529e3e1ac8055c32a4125c406575a8a0d2a4ec4c47d434706 Model Server went down AWS Outage https://status.phonic.co/incident/747503 Mon, 20 Oct 2025 07:30:00 -0000 https://status.phonic.co/incident/747503#4d3fa298259af076995972019f80aa8e18a2db900044ba287a835a7ef8f0432b Our model hosting provider (Modal) was affected by the AWS outage in `us-east-1` this morning AWS Outage https://status.phonic.co/incident/747503 Mon, 20 Oct 2025 07:30:00 -0000 https://status.phonic.co/incident/747503#4d3fa298259af076995972019f80aa8e18a2db900044ba287a835a7ef8f0432b Our model hosting provider (Modal) was affected by the AWS outage in `us-east-1` this morning Tools migration https://status.phonic.co/incident/644921 Tue, 29 Jul 2025 12:05:18 -0000 https://status.phonic.co/incident/644921#c2e5906bee84718da56af45b79b92c5e8eac98c9ffbecfd5c02028c614409bd3 Maintenance completed Tools migration https://status.phonic.co/incident/644921 Tue, 29 Jul 2025 12:05:18 -0000 https://status.phonic.co/incident/644921#c2e5906bee84718da56af45b79b92c5e8eac98c9ffbecfd5c02028c614409bd3 Maintenance completed Tools migration https://status.phonic.co/incident/644921 Tue, 29 Jul 2025 11:05:18 -0000 https://status.phonic.co/incident/644921#e39cfdb97bb2da3e7397b4126bcbe1a3862c3ebab27df27438370e6758d73059 Tools are migrated from workspaces to projects. Tools migration https://status.phonic.co/incident/644921 Tue, 29 Jul 2025 11:05:18 -0000 https://status.phonic.co/incident/644921#e39cfdb97bb2da3e7397b4126bcbe1a3862c3ebab27df27438370e6758d73059 Tools are migrated from workspaces to projects. Update Call API https://status.phonic.co/incident/633757 Tue, 29 Jul 2025 03:30:24 -0000 https://status.phonic.co/incident/633757#20ffa0684518123c6b3423c9ac3f1b3ee2f47f6906931e383123aaad5c092d64 Maintenance completed Update Call API https://status.phonic.co/incident/633757 Tue, 29 Jul 2025 03:00:24 -0000 https://status.phonic.co/incident/633757#382e2ebbf7cbc0e65e581054729b73a9e16c58506279129ce795d496b9605eec Updating inbound calls to use SIP trunking.